Orders

Thank you so much for your interest in our products. At Lone Wolf Leather Co., we don't rush perfection. Each item is meticulously crafted and hand-stitched for enduring strength and character. We ask for up to 3 weeks from the time you place your order to the time it will ship. This allows us to ensure every piece is carefully inspected and meets our high standards before leaving our workshop.

For custom orders and personalized variations, crafting time will lengthen depending on the complexity of your request. All custom orders will require a deposit before work can begin. If you are interested in a personalized piece or have specific ideas in mind, please reach out using our 'Contact Us' form. Let us know what you're thinking – it may or may not be feasible, but it never hurts to ask!

Shipping

Thank you for your order. We're committed to getting your handcrafted leather goods to you safely and efficiently. Please review our shipping options below:

Domestic Shipments (within the United States)

We offer two shipping options through USPS:

• USPS Ground (Standard Shipping): This option is free to you. Our Standard Shipping (USPS Ground Advantage) typically delivers within 2-5 business days after your order has been shipped. Please note that these are estimated delivery times provided by USPS and may vary based on destination.

• USPS Priority (Expedited Shipping): This option costs $10.00. Our Expedited Shipping (USPS Priority Mail) typically delivers within 1-3 business days after your order has been shipped. These are also estimated delivery times from USPS, offering a quicker service.

International Shipments

We offer one shipping option for our international customers through USPS:

• International Shipping: This option costs $25.00. Our International Shipping (USPS First-Class Package International Service) typically delivers within 1-4 weeks after your order has been shipped. Please note that these are estimated delivery times provided by USPS and may vary based on destination and customs processing.
  

Our Promise & Your Returns

At Lone Wolf Leather Co., every piece of leather is a testament to honest craftsmanship and enduring quality. We pour our skill and care into each stitch, aiming for a product that not only stands the test of time but also truly satisfies you. While we don't rush perfection in crafting your item, please review our policy below regarding returns.

Standard Item Policy

Please choose your standard (non-customized) items carefully. We do not accept returns or offer refunds for buyer's remorse, incorrect choices, or if the item simply doesn't meet an expectation beyond what was accurately described. All sales of standard items are considered final.

Important: Non-Returnable Items

Due to their personalized nature and the dedication involved in their creation, the following items are final sale and not eligible for return or exchange:

• Custom-made or Personalized Items: Each custom piece is forged specifically for your unique vision, making it truly one-of-a-kind. These items are a direct reflection of your unique request and are crafted with materials and artistry chosen just for you, thus they cannot be returned.

• Items explicitly marked as "Final Sale" (e.g., clearance items).

Please also note that the rich, unique character of full-grain leather, with its natural variations in grain, subtle color shifts, or minor markings, is what makes your item truly one-of-a-kind. These are hallmarks of authenticity and craftsmanship, not defects.

Damaged or Defective Items

In the rare event that your handcrafted item arrives damaged or you believe it has a manufacturing defect, please contact us immediately at contact@lonewolfleatherco.com within 3 calendar days of delivery. Please include clear photos of the issue. We will swiftly work with you to find the best solution, which may include a replacement, repair, or full refund, and we will cover any associated return shipping costs for confirmed damaged or defective items

How to Initiate a Return

To begin a return for a damaged or defective item (as per the policy below), please contact us directly at contact@lonewolfleatherco.com with the following details:

• Your Order Number.

• The name of the item(s) you wish to return.

• A brief reason for your return along with any applicable photos of the product (i.e., damaged when received).

We'll then provide you with clear instructions and any necessary authorization for shipping your item back to our workshop. Please ensure you contact us before sending any returns.

Return Shipping

Customers are responsible for the shipping costs associated with returning eligible items. We strongly recommend using a trackable shipping service and/or purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return transit.

Refund Process

Once your returned item arrives and passes our quality inspection, we will notify you via email regarding the approval of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment within [7-10] business days. Please note that original shipping costs from your order are non-refundable.

Questions?

Your peace of mind is important to us. If you have any questions about our return policy or your order, please don't hesitate to reach out to us directly at contact@lonewolfleatherco.com.